Terms & Conditions
Web Retail Terms and Conditions of Sale
This page contains the terms and conditions (Terms) on which we supply the products (Products) listed on our website www.ram-mount.co.uk (the Website) to you. Please read these Terms carefully before ordering Products from the Website. By ordering any Products from the Website you agree to be bound by these Terms.
You should print a copy of the Terms for future reference.
1 Information About Us
1.1 The Website is a site operated by 'RAM Mount UK Limited' (we/us/our).
1.2 We are registered in England and Wales with company number 05219801 and with our registered address as 12 Borelli Yard, Farnham, Surrey, England, GU9 7NU
1.3 Our VAT number is GB 8689175 57.
2 Your Status
2.1 By placing an order through the Website you warrant that you are old enough to enter into a contract for the purchase of goods or services in the place that you live.
3 Formation of the Contract for web site orders
3.1 Once you have placed an order via the web you will receive an email from us acknowledging the receipt of your order. Please note that this does not mean your order has been accepted. Your order constitutes an offer to buy Products from us. All orders are subject to acceptance by us, and we will confirm such acceptance to you by sending you an email that confirms that the Products have been despatched (Despatch Confirmation). The contract between us (Contract) will be formed at the earlier of (i) the point when we send you the Despatch Confirmation, or (ii) the point when we despatch the Products to you.
3.2 The Contract will relate only to those Products whose despatch we have confirmed in the Despatch Confirmation. We will not be obliged to supply any other Products which may have been part of your order until the despatch of such Products has been confirmed in a separate Despatch Confirmation.
3.3 We reserve the right to:
3.3.1 decline any order (or part of any order) where the Products are unavailable for any reason.
3.3.2 decline any order (or part of any order) where the Website has contained obvious errors or inaccuracies in relation to the description of a Product or the pricing of a Product (see condition 5.1)
3.3.3 place restrictions on the volume of any Product ordered where the availability of a Product is limited, and
3.3.4 place restrictions on the volume of any Product ordered in accordance with our standard procedures relating to compliance with the laws and regulations in your territory.
4 Ownership of Products
4.1 You will become the owner of the Products when they have been delivered to you.
4.2 Once Products have been delivered to you, they will be held at your risk and we will not be liable for their use, loss or destruction.
5 Price and Payment
5.1 The price of any Product will be as quoted on the Website from time to time, except in the circumstances set forth in condition 5.6 and condition 5.7 below. The price for the Products will be confirmed before you complete your order and in the Despatch Confirmation.
5.2 All prices are displayed in pounds sterling GBP (British Pound Sterling)
5.3 Prices of Products may change at any time, but changes will not affect orders which you have placed that have been confirmed by the Despatch Confirmation.
5.4 Prices of Products may be subject to certain sales taxes depending on where in the world the order is to be shipped. If you are responsible for paying tax and that tax has not been collected by us, it is your responsibility to pay such tax as applicable.
5.5 Prices of Products exclude delivery costs which will be added (if applicable) to the total amount due prior to the point of checkout of your order
5.6 The Website contains a large number of Products and it is always possible that, despite our best efforts, some of the Products listed on the Website may be incorrectly priced. Where a Product's correct price is less than our stated price, we will charge the lower amount when despatching the Products to you. If a Product's correct price is higher than the price stated on the Website, we will, at our discretion, either contact you for instructions before despatching the Products, or reject your order under condition 3.3 and notify you of such rejection.
5.7 We are under no obligation to provide Products to you at an incorrect (lower) price, even after we have sent you a Despatch Confirmation, if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as a mispricing.
5.8 Payment for all Products must be made using one of the methods made available at the point of checkout.
6.1 The Products will be delivered to the address specified in your order and in accordance with the delivery option selected at the point of checkout.
6.2 Please see the Delivery page in the Customer Services section on the Website for specific details of despatch and delivery times.
6.3 Whilst we will take reasonable steps to ensure that your order is despatched and delivered on time, please be aware that despatch and delivery times are estimates only, and that time of despatch or delivery is not of the essence of any Contract. Where any Product is manufactured or produced to order by you, an estimated delivery time will be specified at the point of ordering. A more detailed delivery time will then be specified in the Despatch Confirmation. By placing an order for a Product manufactured or produced to order, you acknowledge that delivery may be subject to substantial lead times.
6.4 We may defer the date of despatch or delivery or cancel any Contract, or remove from your order any Products ordered by you (without liability) if we are prevented or delayed in the carrying on of our business, due to events or circumstances beyond our reasonable control, including, without limitation, acts of God, governmental actions, war or national emergency, acts of terrorism, protests, riot, civil commotion, fire, explosion, extreme weather conditions, flood, epidemic, pandemic, lock-outs, strikes or other labour disputes, fuel shortages, restraints or delays affecting carriers, or inability or delay in obtaining supplies of adequate or suitable materials.
6.5 We will use reasonable endeavours to ship all of your order together in one shipment. However, we reserve the right to ship your order in instalments should some components of your order be unavailable for delivery, or have delayed availability, when you place your order, or if your order is too big to deliver in one shipment. In these circumstances you will be charged a single delivery fee for the whole of your order.
6.6 We will use all reasonable endeavours to ensure that the Website displays the correct availability of Products for ordering. To the extent that we are reasonably able to do so, we will identify any limitations on availability (that we are aware of at that time), such as temporarily out of stock Products, in the relevant Product listing page. The provisions of this condition 6.6 are subject at all times to the provisions of condition 3.3.1.
7 Cancellations and Returns.
7.1 We hope that you will be happy with all Products purchased from the Website, however, if you are not, subject to condition 7.6, you have the right to change your mind and cancel the Contract at any time and for any reason within 30 days, beginning on the day after you receive the Products (Cooling-Off Period). Should you wish to do this, please follow the instructions set out in conditions 7.3 and 7.4, and you will receive a full refund of the price paid for the Products together with the costs of return as described in condition 7.5.
7.2 If you are outside the 14-day Cooling-Off Period, we may still allow you to cancel the Contract provided that the Product is undamaged and in a saleable condition, is part of the current product range and you have retained proof of your original purchase; however, please contact us in order to confirm what options are available to you.
7.3 To cancel the Contract you must send us written notice, to be received by us during the Cooling-Off Period (unless we agree otherwise in accordance with condition 7.2), by email or by post containing your name, address, and product order details (including your order number, Products ordered, and date of order). Our contact details can be found here. Please note that email is our preferred form of communication, and we will be able to process your cancellation quicker if you notify us by email. You must keep the Products in your possession and take reasonable care of them until they have been returned to us safely.
7.4 Where you have cancelled the Contract in accordance with condition 7.3, you must return the Products to us as soon as possible at your initial cost and risk, in the same condition in which you received them to the returns address specified in the despatch note. Please do this using a registered delivery service to reduce the risk of the Products not reaching us and so that you can provide us with evidence of delivery, if required. If you fail to take reasonable care of the Products before returning the Products to us, or fail to take reasonable care to ensure that we receive the Products and that they are not damaged in transit, we may take legal proceedings to recover any damages, costs or other expenses which we incur as a result.
7.5 Where you have cancelled the Contract in accordance with condition 7.3, we will process the refund due to you no later than within 14 days of receipt of the relevant Products back from you. We will refund the price of the Product in full, including the original cost of sending the item to you which you have already paid (if applicable), and any reasonable costs incurred in returning the Products to us (if applicable). We may require you to send us proof of your original purchase together with proof of returning the Products to us before we are able to process your refund. You understand that any delay in providing us with evidence we have requested may delay the processing of your refund.
7.6 If you discover a problem with the Products you have ordered (for example, they are defective for any reason), you must send the defective items back to us to the returns address specified in the despatch note. Products returned by you because of a defect under this condition 7.6 (rather than a cancellation under conditions 7.1 or 7.2) will be examined by us. Where evidence of a defect is found we will notify you of your entitlement to (at your option); (i) a replacement Product, or (ii) a refund for the defective Product. Where a refund is requested, we will process the refund due to you (including a refund of any delivery charges paid for sending the item to you and the cost incurred by you in returning the item to us upon receipt of proof of postage) as soon as possible and, in any case, within 30 days of the day we confirmed to you that you were entitled to a refund for the defective Product.
7.7 We will usually refund any money received from you by using the same method originally used by you to pay for your purchase.
7.8 Save as precluded by law, we will not be liable to you for any indirect or consequential loss, damage or expenses (including loss of profits, business or goodwill) howsoever however arising out of, or in connection with, any defect with a Product, and we shall have no liability to pay any money to you by way of compensation other than to refund to you the amount paid by you for the Product in question.
7.9 Nothing in these conditions is intended to limit any rights you might have as a consumer under applicable local law or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence or fraud.
8 Import Duty
8.1 It is possible that your order may be subject to import duties and taxes which are levied when the Products reach specified destinations. Unless we expressly state otherwise, you will be responsible for payment of any applicable import duties and taxes or similar. Please note that we have no control over these charges and cannot predict their amount.
9.1 Applicable laws require that some of the information or communications we send to you should be in writing. When using the Website, you accept that communication with us will be mainly electronic. We will contact you by e-mail or provide you with information by posting notices on the Website. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing.
9.2 All notices from you to us must be in writing and sent by email, registered post or airmail. Our contact details can be found here. All notices from us to you will be displayed on the Website from time to time or sent by email, registered post or airmail to any address provided by you to us. Notices will be deemed received immediately when posted on the website, 24 hours after an email is sent, 3 business days after the date of posting of any letter by registered post, and 10 business days after the date of posting if sent by airmail. If a notice is deemed to have been received after 1.00 pm (local time of the recipient) on a business day, or on any day which is not a business day, it shall be deemed to have been received at 9.00 am (local time of the recipient) on the next business day.
9.3 The Contract is binding on you. You may not transfer, assign or otherwise deal with or any of your rights or obligations arising under the Contract.
9.4 If any of these Terms or any provisions of a Contract are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will, to that extent, be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.
9.5 These Terms, together with our Privacy Notice and Terms of Website Use, and any other document expressly referred to in these documents, constitute the whole agreement between us and supersede any previous arrangement, understanding or agreement between us, relating to the subject matter of any Contract. We each acknowledge that, in entering into a Contract, neither of us relies on any statement, representation, assurance or warranty of any person (whether a party to that Contract or not) other than as expressly set out in these documents. Nothing in this clause shall limit or exclude any liability for fraud.
9.6 Failure or delay by us in enforcing or partially enforcing any provision of a Contract shall not be construed as a waiver of any of our rights under the Contract. Any waiver by us of any breach of, or default under, any provision of a Contract by you shall not be deemed a waiver of any subsequent breach or default and shall in no way affect the other terms of the Contract.
9.7 We have the right to revise and amend these Terms from time to time. The latest version of these Terms will be available on the Website. You will be subject to the policies and Terms in force at the time that you order Products from us.
9.8 No term of any Contract shall be enforceable under the Contracts (Rights of Third Parties) Act 1999 by a person who is not a party to the Contract.
9.9 To the fullest extent permissible, any dispute or claim arising out of or in connection with a Contract or its subject matter or formation (including non-contractual disputes or claims) will be governed by English law and subject to the exclusive jurisdiction of the courts of England.
10 Complaints Policy
10.1 We are committed to providing a quality service to you and value your views, opinions and feedback on any Products which have been supplied to you or the service which we have provided to you. If we have not performed any of our duties to a satisfactory standard, please contact us and we shall endeavour to put right any problems.
10.2 If your complaint relates to the quality of a Product, please refer to condition 7. For any other complaints, queries, or to provide us with feedback, please contact us here. We shall endeavour to contact you within five business days of receiving your email and shall work closely with you in trying to resolve any problems fairly and quickly and to ensure that both our Products and the services which we have provided to you are to your satisfaction.
Terms of Website Use
2 The term 'RAM Mount UK Ltd' or 'us' or 'we' refers to the owner of the website whose registered office is 12 Borelli Yard, Farnham, Surrey, England, GU9 7NU registered in England, Company Number 05219801 and email address is firstname.lastname@example.org. The term 'you' refers to the user or viewer of our website.
3 The content of the pages of this website is for your general information and use only. It is subject to change without notice.
4 Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
5 Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
6 This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
7 All trade marks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.
8 Any unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
9 From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
10 You may not create a link to this website from another website or document without RAM Mount UK Ltd's prior written consent.
11 Your use of this website and any dispute arising out of such use of the website is subject to and be governed by English law and subject to the exclusive jurisdiction of the courts of England
The information contained in this website is for general information purposes only. The information is provided by RAM Mount UK Ltd and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.
In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.
Through this website you are able to link to other websites which are not under the control of RAM Mount UK Ltd. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.
Every effort is made to keep the website up and running smoothly. However, RAM Mount UK Ltd takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.
This website and its content is copyright of RAM Mount UK Ltd - © RAM Mount UK Ltd 2010. All rights reserved.
Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following:
You may print or download to a local hard disk extracts for your personal and non-commercial use only.
You may copy the content to individual third parties for their personal use, but only if you acknowledge the website as the source of the material.
You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.