Commonly Asked Questions

Troubleshooting

If your GDS® is not charging your device, follow the below steps.

Step 1: Check the power supply

Cigarette lighter adapter (CLA)
  • Is the CLA fully engaged?>
  • If present, does your CLA illuminate showing that there is power present to the plug?
  • Does the nose or tip of the CLA protrude from the housing or does it sit flush like it is stuck?
  • Do other items plugged into the socket work?
  • If you plug the USB cable into a different CLA and into a different device, does it work?
  • Is the CLA fully engaged?

Hardwire/step down converter chargers
  • Is the male Micro-B USB end firmly plugged into the female Micro-B USB port on the dock?
  • Unplug the male Micro-B USB from the dock and plug it directly into another device – does it charge?
  • Are there any cuts or kinks in the cable?
  • Are there sharp bends at the USB connectors?
  • Can you connect a separate device?

Outlet plugs
  • Is the male Micro-B USB end firmly plugged into the female Micro-B USB port on the dock?
  • Unplug the male Micro-B USB from the dock and plug it directly into another device – does it charge?
  • Are there any cuts or kinks in the cable?
  • Are there sharp bends at the USB connectors?
  • Can you connect a separate device?


Step 2: Check the cable


Cigarette lighter adapter (CLA)
  • Are both ends of the cable firmly mated with their proper connections?
  • Are there sharp bends at the USB connectors?
  • Does moving or bending the cable change anything?
  • Does moving or bending the connectors change anything?

Hardwire/step down converter chargers
  • Is the male Micro-B USB connector firmly mated with the female connection on the dock?
  • Are both ends of the cable firmly mated with their proper connections?
  • Are there sharp bends at the USB connectors?
  • Does moving or bending the cable change anything?
  • Does moving or bending the connectors change anything?

Outlet plugs
  • Are both ends of the cable firmly mated with their proper connections?
  • Are there sharp bends at the USB connectors?
  • Does moving or bending the cable change anything?
  • Does moving or bending the connectors change anything?


Step 3: Check the GDS® Dock™

  • Are all the docking pins visible?
  • Are any pins pressed lower than the others?
  • Are there any physical contaminants in the dock/pin area?
    • If so, please clean with warm water (no soap needed), or...
    • Clean with a normal plastic toothbrush
  • Are the pins clean? Has anything been spilled on them? Are they wet or sticky?
    • If so, please clean with warm water (no soap needed), or...
    • Clean with a normal plastic toothbrush


Step 4: Check the IntelliSkin® protective sleeve

  • Does the connector look damaged?
  • Is there anything on the bottom of the skin that would prevent the contacts from contacting the pins?
    • If so, please clean with warm water (no soap needed), or...
    • Clean with a normal plastic toothbrush
  • Are there any contaminants present?
    • >If so, please clean with warm water (no soap needed), or...>
    • Clean with a normal plastic toothbrush
  • Is the bottom of the skin smooth?
  • Is the bottom of the skin sticky to the touch?
    • If so, please clean with warm water (no soap needed), or...
    • Clean with a normal plastic toothbrush
  • Is there any discoloration on the brass/gold contacts?
    • If so, please clean with warm water (no soap needed), or...
    • Clean with a normal plastic toothbrush


Step 5: Check the phone or tablet

  • Gently remove the IntelliSkin® sleeve from the device – once removed, plug your device into a known working power supply. Does it start charging? Does it charge slowly?
  • If your device doesn’t start charging, plug the same cable into another device to see if it charges.
  • Does the device charge when you plug the cable that normally plugs into the dock into the device?
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