Lifetime Warranty

National Products, Inc. Lifetime Warranty

The exclusive NPI Lifetime Warranty states that all RAM products and parts are warranted against defects in materials and workmanship for the life of the product or part.

NPI's Lifetime Warranty covers the mount or its components only. The mounted device is not covered under the Lifetime Warranty and will not be replaced if damaged as a result of mount failure.

This warranty is expressly limited to the persons in the United States, and all foreign countries who purchase RAM for resale or use in the ordinary course of the buyer's business. This warranty does not cover any product or part that has been abused, worn out, heated, ground or otherwise altered, used for a purpose other than that for which it was intended, or used in a manner inconsistent with any instructions regarding it's use.

THIS WARRANTY IS EXCLUSIVE AND NATIONAL PRODUCTS INC. MAKES NO OTHER WARRANTY OF ANY KIND WHATSOEVER, EXPRESSED OR IMPLIED, WITH RESPECT TO THE PRODUCTS MANUFACTURED AND SOLD BY IT, WHETHER AS TO MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR ANY OTHER MATTER. No agent, employee or representative of National Products Inc. has any authority to bind National Products Inc. to any affirmation, representation or warranty concerning National Products Inc. products or parts, except as stated herein.

If any product or part manufactured by National Products Inc. is found to be defective by National Products Inc., in its sole judgment, National Products Inc. will, at its option, either repair or replace such defective product or part. THIS REMEDY SHALL BE THE EXCLUSIVE REMEDY AVAILABLE FOR ANY DEFECTS IN THE PRODUCTS OR PARTS MANUFACTURED AND SOLD BY NATIONAL PRODUCTS INC. OR FOR DAMAGES RESULTING IN ANY OTHER CAUSE WHATSOEVER, INCLUDING WITHOUT LIMITATIONS, NATIONAL PRODUCTS INC. NEGLIGENCE. NATIONAL PRODUCTS INC. SHALL NOT IN ANY EVENT BE LIABLE TO ANY BUYER FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES OF ANY KIND, WHETHER FOR DEFECTIVE OR NON-CONFORMING GOODS, NEGLIGENCE, ON THE BASIS OF STRICT LIABILITY OR FOR ANY OTHER REASON.

There is no upgrade on products, only replacement of defective components.

The purpose of this exclusive remedy shall be to provide the buyer with repair and replacement of products or parts manufactured by National Products Inc. found to be defective in materials or workmanship or negligently manufactured.

Please note that the NPI Lifetime Warranty does not cover any electronic components integrated in the RAM mounting system.

How to make a Lifetime Warranty claim:

Using our contact form, send an email to Customer Service explaining the problem. As long as your claim is covered by the warranty terms above we will despatch a new part to you by following these simple steps:

Send us a digital photo clearly showing the defective part(s) or return the part(s) by post. Please include any part numbers you can see, usually beginning with RMR or RPR, together with your full name, delivery address and a daytime phone number to contact you as there will be a small shipping charge.